Topic: How to fix white screen/failed upload in install menu

[Underdog]

Some arcade games have a large file size and can cause some versions of SMF Arcade to show a blank white screen (or a failed to upload message) when in the Arcade -->  Install menu.
This fix will also resolve the issue of when the auto install can not transfer a specific games gamedata folders contents.


Solution [1]: First try this (skip to solution [2] for gamedata files transfer issue):

• Access your site via FTP and delete the zip file of the game you were installing that caused the problem (the file will be located in the Games folder of your main directory - scroll to bottom of folder).
• Unzip the game on your computer into a folder that has the same name as the zip file (... but omit any game_  prefix - if any).
• Using your FTP platform, upload this folder to your Games directory.

Install the game:

• Proceed to your Admin --> Games panel of your site and the folder will show up in your games install list.
• Install the game into your arcade.
• If it will not install properly, proceed to solution [2]

Solution [2]: If the arcade still fails to install the game or tells you to transfer gamedata files manually:

• Access your site via FTP and delete the zip file of game you were installing that caused the problem (the file will be located in the Games folder of your main directory - scroll to bottom of folder).
• Unzip the game on your computer into a folder that has the same name as the zip file (... but omit any game_  prefix - if any).

If there was a gamedata folder (IBP v3.2 Save type):

• Cut it from the folder you created in the above step and paste it onto your desktop (removing it from the game's folder).
• Using your FTP platform, navigate to the gamedata folder on your desktop that you just created.
• You will see another folder inside that matches the game name...   Upload this folder to the following folder on your site:   arcade / gamedata

Transfer Files:

• Using your FTP platform, you must copy this game's folder from your pc/mac into your Games directory of your site.

Install the game:

• Proceed to your Admin --> Games panel of your site and the folder will show up in your games install list.
• Install the game from this list and it should work properly for you.

 
UD